Trinity Relocation Group

They quoted me a "minimum move" which included a short list of items (one dresser, one tv) and up to 62 medium boxes for a cross country move from Atlanta to Los Angeles.

I moved a total of 36 items - most of them small and medium boxes, a large tv (boxed). Upon pickup (AFTER they have loaded my things on their truck), they increased my price by 33% for "space" which was never properly measured or proven (and largely dependent on how well they are able to pack things tightly). My belongings fell well below what was included in the quote. (All of my stuff fit on ONE elevator ride!)

Additionally I had made arrangements in advance to use a credit card on pick up, and they demanded cash. This was a huge burden on me because I wasn't planning or budgeted to have that kind of cash flow disruption.

After the fact, they offered me a $100 credit, but ONLY if I removed any bad reviews (they had the nerve to send that in an email!!) This company is UNETHICAL and steals from its customers.

DO NOT TRUST THIS COMPANY - They are a broker and do not have good relationships with the moving companies to ensure their quotes are adhered to. It's the classic moving scam - and I don't know how to avoid it except to help others by warning them of my experience.

Move size: Partial Move Service cost: $2170

I was extremely skeptical of using a full service moving company after the horror stories I have read online but this company really exceeded my expectations! From the first phone call they put me at ease by answering all the questions I had very honestly (and believe me there were a lot of questions)! Throughout the moving process their customer service department was always readily available when I needed assistance. I won't say there were no hiccups but everything was very minor and always addressed immediately by Trinity Relocation! I would highly recommend this company to even my closest friends and family and should I plan a move again in the future, I know who I can call! Thanks for making a stressful time in my life just a little easier guys!

Move size: 2 Bedroom Home Service cost: $1876

Total cost, $1,810. Trinity Relocation Group (or Patriot Relocation Corp) helped me with my move from the east coast to central. They were scheduled to come on a Sunday between 12-2pm. They called and said it would be later since they ran late with another move. They finally showed up after 10pm and loaded up the truck with my stuff before midnight. My neighbors hated me for that, but I needed to get my items out of the apt. before that Monday (the next day). Even though they were extremely late, the packing job that they did was great and they got to work right away. No BS. After an hour and 10 minutes, they were done loading the truck. I was charged an extra fee for the 2 flights of stairs that were at the apt. complex. They met me in TX two and a half weeks later. I was charged an extra fee for the space between the truck and the storage unit. (The first 75 feet is free, after that, they charge you.) You need to do your part by packing your items accordingly. If you take extra items, like vacuums and mirrors, they will charge extra as more care is required for fragile items. Buy appropriate boxes for the items you want to keep secure. They will wrap your couch and tables but if you're leaving it in storage, they remove the wrapping and it is up to you to wrap your furniture that goes in storage. Initial pricing: $1633. Ending price: $1810. Three stars. If they were not late that one day, I would have given 4 stars. Payment options: you can pay with a check, money order, or cash for the first half of the move, then when they get to the destination, it's money order or cash only. I would suggest paying with a check the first time and then money order the second time to keep a record that you did indeed pay and no surprises later. All in all, a bit stressful due to lateness but it went well and everything worked out.

Move size: Studio Service cost: $1810

My original review was around 12,000 characters and I had to shrink it to under 4,000 to post this review.

In short- AVOID POSH MOVING AND STORAGE AND TRINITY RELOCATION GROUP!

• We hired Trinity to move our belongings from Washington State to Tennessee

• The quote we received was significantly less than what other companies gave us

o Makes sense now- you get what you pay for

o Also quoted us half the amount of space on the truck we would need

 Even after we downsized from what we originally told them

o Actually ended up taking double the space from the original quote

o Ended up costing us about $2,000 more than originally quoted

• They told us that our belongings would be delivered 10 -14 days after pick up

• Trinity sub-contracted out our move

o Hired another company named Posh Moving and Storage without telling us

o Posh came and packed our belongings on 7/27/2023

• Posh Moving and Storage did not deliver our belongings until 37 days after they picked it up

o They drove our stuff from Washington State to their warehouse in Nevada

o Claimed they had 30 days to deliver and would only tell us they were “waiting for a truck”

 They also subcontracted our move again to another company to drive our belongings to TN

o They said their policy is 30 days (which they didn’t deliver on), regardless of what Trinity told us

• We got a call out of the blue that our stuff was being delivered on August 14,2023

o A driver showed up with not even a quarter of our stuff

 We called Posh and they at first didn’t know where our stuff was

 Turns out the driver loaded up only some of it and left the rest

o Our boxes were scattered across the truck bed

 I watched the driver picking up our stuff and putting it back into boxes

 Straps were detached

 My BBQ was broken

 My Fiancé’s Lululemon mirror was broken

o Driver drove through our new grass while I was waiving my arms telling him to stop

 Driver smashed boxes into a new chandelier, put his hands all over the walls and got them dirty, Snapped his fingers at my fiancé and demanded water! He’s lucky I was outside when that happened! How disrespectful!!!

• We made repeated calls to Posh and Trinity to check on the status

o Posh continued to say they were waiting for a truck

 Turns out they wait until they can stack multiple moves in 1 truck so they can save a buck

 Posh would not provide the owner contact information

 We found it on LinkedIn and sent her a message- no response

o Trinity wouldn’t transfer us to a supervisor

 Caleb claimed he was the only one and his boss didn’t have a phone number

 Other woman we spoke to said there are several supervisors and transferred us- still no resolution

• Driver that Posh hired, delivered on 9/2/2023

o Driver said our driveway was too narrow for his truck

 Even though it is a long straight driveway and several big trucks had no issues getting there during construction

o Requested an additional $1,200 for him to rent a truck and shuttle it to our house

 We ended renting a Uhaul, meeting the driver at Walmart for him to transfer our belongings from his truck to the Uhaul

• Several broken items

• Driver said he did not pack the truck but made several comments about the horrible packing/stacking job and the lack of blankets used

• All our boxes labeled kitchen/glass/fragile were on the bottom of the stack and the boxes were destroyed

• End result

o Posh offered to pay us $20 per day for the late delivery

 Still haven’t seen that $20

o All of our kitchen glasses and bowls were broken

o We have 3 boxes of kitchen items that were completely broken

o Lots of our larger items: BBQ, Lululemmon mirror, kitchenaid, wood crafted bench, kitchen table, barstools, TV stand were scratched, dented, damaged, and broken

o Around $5,000 worth of damage

• Do not hire these companies! They don’t care about your stuff and will not own up to their word or replace anything they damage. They will try to scam you out of money at any opportunity!

Move size: 3 Bedroom Home Service cost: $7000

Trinity quoted us around $2800. On moving day, a DIFFERENT company showed up with no notice or warning from Trinity. They wouldn’t accept the same payment as Trinity (e-check) and demanded we pay via Zelle, money order, or cash - without warning. The new group raised our quote to $4,000 (we had an additional two boxes and three suitcases, but one less bookshelf. At $3.89/cubic foot there is no way it should have been an extra 1200). Trinity had to low ball the initial quote to get our business. The new movers damaged walls, hardwood floors, and were late for pickup. We had NO choice or notice in being handed over to the new group, the new pricing, or new payment method. I will never work with Trinity again. What a scam.

Move size: 2 Bedroom Home Service cost: $4000

I hired them to move my things from St. Louis to Nashville. They charged me over $1000 more than what was estimated. They took almost a week to deliver my things, my furniture/other items were damaged, and they lost several items (including my golf clubs, trash cans, luggage, and other items). When I called their customer service, they didn’t help at all, instead they gave me a website to file a claim. A month has gone by and I still haven’t heard a word about my missing items. These people are scam artists and no one should ever hire them.

Move size: 1 Bedroom Home Service cost: $3500

1. They lied. They told me they are movers, not a broker. They showed me the federal license to be a mover, not only a broker. (I should have double checked)

2. They damaged and lost my items. They hire unprofessional movers.

3. They cost more than what you agreed. Elevators? Dont care. More cost. Tip your movers for hard work.

4. The moving claims were a scam. They use a tactic to wear you down, forget about the claims. They compensate 60 cents per pound for all the items. 60 cents for your apple watch. 5 bucks for a broken TV. Everything. In my case, they damaged my desks, and lost a few things, $5000 in total. They are offering $78. A pure joke.

5. They mistreated me. They called me a liar a few seconds after I picked up a call. They keep charging for anything ridiculous.

6. They were unprofessional. Communications were unprofessional. Everything was unprofessional.

7. The worst part is that there is nothing you can do to make this right.

Pay an extra $1000 from the quote they give you because it will certainly cost less in total.

Move size: 1 Bedroom Home Service cost: $4000

Do not use this company. They hire third party contractors and don't know all the upcharges you will receive. They hire unprofessional movers. The mover had MY NEIGHBOR in my apartment helping him move my things. They lost my stuff. Completely unreliable. The mess goes on and on - just save yourself the trouble and pay for a better company.

When I called customer service to complain they said they cannot escalate the call because they're all "managers" and the operations manager won't get on the phone. When I asked how to lodge a formal complaint they said to email them! HORRIBLE

Move size: Studio Service cost: $2900